Use these resources to get to know the transit that’s waiting right outside your front door!
The CTA’s Bus and Train Tracker systems and Pace’s Bus Monitor provide real-time transit information-taking the guesswork out of catching your ride. All programs are accessible with smart phones, making it easy to check arrival and departure times for L trains and CTA and Pace bus routes when you’re on the go.
Regional Transit Authority: RTA is the agency that oversees Chicagoland’s three transit service agencies: Metra, CTA and Pace. The RTA's primary responsibilities are financial and budget oversight of CTA, Metra and Pace, and regional transit planning issues.
Chicago Transit Authority: The CTA is a regional transit system that serves the City of Chicago and 40 suburbs, and provides 81 percent of the public transit trips in the six-county Chicago region. It is the country’s second largest public transportation system with a weekday average of 1.7 million rides.
Pace: Pace serves tens of thousands of daily riders in the suburbs and city through fixed bus routes, vanpools and Dial-a-Ride programs. Pace covers 3,500 square miles, one of the largest bus service areas in North America.
Metra: Metra is the commuter rail agency serving Cook, DuPage, Will, Lake, Kane and McHenry counties in the Chicago area, carrying 300,000 riders on an average weekday.
South Shore Line: The South Shore Line is a commuter train service that the Northern Indiana Commuter Transportation District operates. It runs from the Millennium Park station in Chicago through northern Indiana communities to the South Bend Airport.
We know you as riders have great ideas about ways to make our transit system better. Whether it’s a new route or a simple change in bus stop placement, we want our transit agencies to hear what you have to say.
Use the following contact information to share comments or complaints about service directly with the transit agencies. It’s also important to pass on compliments when you see excellent service in action. Be sure to keep Riders for Better Transit in the loop by sending a copy of your letter to Brenna@activetrans.org
Tips for effective comments and complaints
Contact your local elected officials:
City of Chicago residents contact your Chicago Alderman
Suburban residents contact your local Mayor’s office or council person
RTA Customer Service
165 N. Jefferson St.
Chicago, IL 60661
Weekdays 8 a.m. to 4:30 p.m.