TRANSIT RESOURCES

Use these resources to get to know the transit that’s waiting right outside your front door!

Mapping your route

Transit Trackers and Apps

The CTA’s Bus and Train Tracker systems and Pace’s Bus Monitor provide real-time transit information-taking the guesswork out of catching your ride. All programs are accessible with smart phones, making it easy to check arrival and departure times for L trains and CTA and Pace bus routes when you’re on the go.

CTA App Center: download your favorite transit tracker app to your smart phone!

Transit maps and schedules

Get more from transit

Our Transit Agencies

Regional Transit Authority:  RTA is the agency that oversees Chicagoland’s three transit service agencies: Metra, CTA and Pace. The RTA's primary responsibilities are financial and budget oversight of CTA, Metra and Pace, and regional transit planning issues.
Chicago Transit Authority:  The CTA is a regional transit system that serves the City of Chicago and 40 suburbs, and provides 81 percent of the public transit trips in the six-county Chicago region. It is the country’s second largest public transportation system with a weekday average of 1.7 million rides.
Pace: Pace serves tens of thousands of daily riders in the suburbs and city through fixed bus routes, vanpools and Dial-a-Ride programs. Pace covers 3,500 square miles, one of the largest bus service areas in North America.
Metra: Metra is the commuter rail agency serving Cook, DuPage, Will, Lake, Kane and McHenry counties in the Chicago area, carrying 300,000 riders on an average weekday.
South Shore Line: The South Shore Line is a commuter train service that the Northern Indiana Commuter Transportation District operates. It runs from the Millennium Park station in Chicago through northern Indiana communities to the South Bend Airport.

Your comments!

We know you as riders have great ideas about ways to make our transit system better. Whether it’s a new route or a simple change in bus stop placement, we want our transit agencies to hear what you have to say.

Use the following contact information to share comments or complaints about service directly with the transit agencies. It’s also important to pass on compliments when you see excellent service in action. Be sure to keep Riders for Better Transit in the loop by sending a copy of your letter to Brenna@activetrans.org

Tips for effective comments and complaints

    • Contact the right official;
      • For general comments/complaints, contact your elected official as well as the transit agency
      • For comments about specific transit stations, contact your local mayor, council or alderman as well as the transit agency
      • For specific transit customer service issues, contact the relevant transit agency.
    • Keep all communications to no more than one page.
    • Be upfront but polite. State early in the letter what you want changed.
    • Give details and examples if applicable: include specific information about bus or train routes and times of day, vehicle and driver numbers if applicable.
    • Always ask for a response

Contact your local elected officials:
City of Chicago residents contact your Chicago Alderman
Suburban residents contact your local Mayor’s office or council person

 

RTA Customer Service
165 N. Jefferson St.
Chicago, IL 60661
Weekdays 8 a.m. to 4:30 p.m.
312.913.3110
communications@rtachicago.org

CTA Customer Service
567 W. Lake St.
Chicago, IL 60661
Weekdays 8 a.m. to 4:30 p.m.
1-888-YOUR-CTA (7 a.m. - 8 p.m.)
feedback@transitchicago.com
Contact form

Metra Customer Service
547 W. Jackson Blvd.
Chicago, IL 60661
Weekdays 8 a.m. to 5 p.m.
(312.322.6777
onthebilevel@metrarr.com
Contact form

Pace Customer Service
Customer Relations
405 Taft Dr.
South Holland, IL 60473
(847) 364-PACE (7223)
passenger.services@pacebus.com
Contact form

Copyright © 2017 Active Transportation Alliance | All Rights Reserved | Privacy policy